bat177 Privacy Policy

1 Types of Information Collected

During registration and use of the bat177 platform, we collect the following types of information. Each category of information is used for a specific purpose and unnecessary information is never collected.

1.1 Identity Information

• Full name and username
• Date of birth (for age verification)
• National ID or passport number (when identity verification is required)
• Residential address

1.2 Contact Information

• Email address
• Mobile number

1.3 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Transaction history and amounts
• Deposit and withdrawal records

1.4 Activity Information

• Gaming history and preferences on the platform
• Bonus and promotion usage details
• Login time and frequency

1.5 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system information
• Session cookies and user preference data

2 How Information Is Collected

bat177 collects user information through various methods. Each method is transparent and operates on the basis of user consent.

2.1 Information Provided Directly

When you create an account on bat177, fill out a registration form, or contact us, you voluntarily provide us with information. This information is collected directly from you.

2.2 Automatically Collected Information

When you visit our website, certain technical information is collected automatically. This includes IP address, device information, and browsing behaviour.

2.3 Through Third Parties

Some information may be collected through payment processors (bKash, Nagad, Rocket, Upay) and identity verification services. These third parties operate under their own privacy policies.

3 Purpose of Using Information

bat177 uses your information only for specific and legitimate purposes. Those purposes are described in detail below:

3.1 Service Delivery and Operations

• To create and manage user accounts
• To process transactions and manage financial activities
• To ensure bonuses and rewards are delivered
• To provide customer service and support

3.2 Identity Verification and Security

• To confirm the user's age and identity
• To prevent fraudulent activity
• To ensure account security
• To protect the platform from cyber attacks

3.3 Communication and Information

• To notify users of important platform updates
• To inform about new bonuses and offers (with your consent)
• To provide a personalised gaming experience

3.4 Ensuring Responsible Gaming

bat177 monitors your gaming behaviour to ensure responsible gaming. This allows us to identify problematic gambling behaviour and provide timely support.

4 Information Storage and Protection

bat177 uses modern security technologies to keep your information safe. Our security measures are always kept up to date to ensure the highest level of protection.

4.1 Encryption Technology

Your personal and financial information is protected with industry-leading SSL (Secure Socket Layer) encryption technology. All data transfers between the website and servers take place through encrypted channels.

4.2 Server Security

Our servers are protected behind advanced firewalls and security protocols. By conducting regular security audits, we quickly identify and resolve any vulnerabilities.

4.3 Access Control

Only authorised personnel can access your information, and only for necessary purposes. Every access is logged and regularly reviewed.

4.4 User Responsibility

You are also responsible for the security of your account. Use a strong password, do not share your login details with anyone, and log out after browsing on public devices.

5 Sharing Information with Third Parties

bat177 does not sell or rent your personal information. However, information may be shared with trusted third parties in certain specific circumstances:

5.1 Payment Processors

Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used solely to verify and complete transactions.

5.2 Game Software Providers

Pragmatic Play, Spribe, and other game providers may be given access to the minimum information necessary to operate their software. These third parties operate in accordance with their own privacy standards.

5.3 Legal Obligations

Necessary information may be shared with authorities to meet legal obligations, comply with court orders, or investigate fraud or illegal activity.

5.4 Business Transfers

If bat177 undergoes a merger, acquisition, or sale of assets, user information may form part of the transferred assets. In such a case, we will notify you in advance.

6 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the bat177 website. These help improve your browsing experience and maintain the functionality of the platform.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, carry out security checks, and save language preferences. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies remember your preferences and settings, such as preferred game categories, display preferences, and personalised settings. They make your next visit more convenient.

6.3 Analytical Cookies

These cookies help us understand how users interact with the platform. We use this information to improve the quality of our services. The data collected is kept in aggregate and anonymous form.

6.4 Managing Cookies

Cookies can be controlled or deleted from your browser settings. Please note that disabling certain cookies may limit some functionality of the website.

7 Your Rights

As a bat177 user, you have several important rights over your own information. We respect these rights and help you exercise them.

7.1 Right to Access Information

You can request a copy of the information we hold about you at any time. After receiving your request, we will provide the information within a reasonable time.

7.2 Right to Correct Information

If you believe that the information we hold about you is incorrect or incomplete, you can request a correction. We will promptly verify the information and make the necessary changes.

7.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, we may need to retain information in cases of legal obligations, active disputes, or ongoing investigations.

7.4 Right to Object to Processing

You can object to the use of your information for certain specific purposes, such as marketing communications. After receiving such a request, we will stop that processing where applicable.

7.5 How to Exercise Your Rights

To exercise any of your rights, contact us by email: [email protected]. We generally respond within 30 days.

8 Information Retention Period

bat177 does not retain any information for longer than necessary. The retention period is determined based on the type and purpose of the information.

8.1 Account Information

Your account information is retained for as long as your account remains active. Even after account closure, some information may be kept for a specified period due to legal obligations.

8.2 Financial Transaction Records

Financial transaction records may be retained for an extended period due to legal and regulatory obligations. This information is also important for auditing and dispute resolution.

8.3 Marketing Information

If you opt out of marketing communications, we will remove your information from our marketing lists as quickly as possible. However, some information may need to be kept in order to record your opt-out preference.

9 Protection of Minors

bat177 is an exclusively adult platform. Users must be at least 21 years of age to use this platform.

9.1 Age Verification

We verify age at the time of registration. If we have reason to suspect that a user is under 21 years of age, we may request additional verification information and, if necessary, suspend the account.

9.2 Information of Minors

bat177 does not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected by mistake, we will promptly delete that information and close the account.

10 Policy Changes

bat177 may update this privacy policy from time to time. This policy may be revised in line with changes to the service, new legal obligations, or improvements in technology.

10.1 Notification of Changes

For any significant changes, we will notify you via your registered email or through a notification when you log in to the platform. The date of the change will be noted at the top of this page.

10.2 Your Consent

Continued use of the platform after changes have been made will be considered as your agreement to the updated policy. If you do not agree with the new policy, you may contact us to request the closure of your account.

10.3 Previous Versions

Previous versions of this policy are kept on file if needed. Please contact us if you need to view an older version.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our team is always ready to assist you with any privacy-related matters.